Returns & Refunds

Our nail polish and nail care products are made in Australia to the highest quality standards. We believe in the quality of our products, but know that from time to time there can be imperfections.

If the product arrives on your doorstep damaged or with imperfections, you have 30 days to email us at [email protected] letting us know about any issues.

You may choose a refund if:

• The product has a problem that would have stopped someone from buying it if they had known about it
• It is unsafe (please ensure you read nail polish and nail care ingredients listing before purchase)
• It is significantly different from the description and doesn’t do what we said it would, or what you asked for and can’t easily be fixed

Please include your proof of purchase and as many details and photos as possible so we can understand what might have happened.

We’ll get back to you within 7 days with an outcome to resolve the issue and the best way to return your item(s) to us.

What if you change your mind?

For hygiene and safety reasons, we cannot accept returns or offer refunds/exchanges/replacements for nail polish and nail care products if you change your mind or purchase the incorrect product.

Non-nail polish items (such as our nail art & magnet tools and glass nail file & manicure stick) may be returned within 30 days for a refund, provided they are in their original, unopened packaging. Return shipping costs for change-of-mind returns are the responsibility of the customer.

As a small family-owned business, we highly recommend choosing carefully and double-checking your order at checkout.

We are only human, so from time to time mix-ups can happen.

In the rare instance that you receive the incorrect item, please email a photo of the incorrect item you received within 7 days to [email protected] so we can confirm and send you the correct item.

We do our best to package your delivery so it arrives safe and sound.

In the rare instance that your order is damaged in transit, please email a photo of the damaged parcel within 7 days to [email protected] so we can investigate and rectify the issue.