Free shipping on orders $59.00 Australia and $79.00 New Zealand + USA + Canada. Afterpay on orders $60.00+ Australia only.

FAQ


So many FAQ questions… Picture Polish & Picture Curable are two separate product ranges, with different information. Please refer to each one.  We’ve try to answer as many questions as we could however if you need further assistant please contact us thank you.

Picture Polish

What is the Picture Polish story?

Read all about how Picture Polish began life via Our Story enjoy!

Where is Picture Polish HQ located?

Shop 59 / 1 Arbour Avenue, Robina Qld 4226, Australia

Opening Hours:

  • Monday 9:00 am to 4:00 pm
  • Tuesday 9:00 am to 4:00 pm
  • Wednesday 9:00 am to 4:00 pm
  • Thursday 9:00 am to 1:00 pm

Where is Picture Polish made?

Australia. Our nail polish, nail care and remover products are all designed, formulated and made by a manufacturer. We are often referred to as an ‘indie’ brand whilst we are independently owned we do not make our nail polish in house.

All labels, packaging and printing for Picture Polish products are made and printed in Australia supporting local business.  Nail art brushes and tools are made in China.

Our nail polish product boxes are made in Australia from 25% recycled cardboard. They can be recycled or keep your polish in them for extra storage benefits.

What ingredients are used to make Picture Polish?

Does not contain toluene, dibutyl phthalate (DBP), formaldehyde, formaldehyde resin, camphor, ethyl tosylamide, xylene, fragrance, parabens or animal ingredients.  No animal testing.

Please see individual products for their specific ingredients.

 

What is holographic nail polish?

Holographic nail polish has a special effect pigment added that creates rainbows on your nails. The pigment deflects in different lighting to create a holographic effect. Best results are achieved in bright sunlight.

There are several types of holographic pigments including glitter: will dry textured on your nails, linear: normally made with spectra flair, scattered: multiple sized flakes that dry smooth on your nails and prismatic: mid sized particle in between linear and scatter.

What is the bottle volume of Picture Polish?

The bottle volume is 11 ml e 0.37 fl.oz.

Does Picture Polish nail polish have a used by date?

No.  We recommend 24 months from opening however if your polish thickens or dries out over time please add thinners.

 

How to store Picture Polish nail polish?

Caring for your nail polish is very important. Store in a cool and dry place away from direct sunlight.  Keep away from heat, flame and unsupervised children.

Is Picture Polish breathable and permeable?

Yes.  Scientifically controlled, standard test methods for oxygen and water vapour transfer between one side of the film and the other show the polish coatings to be highly permeable.

Is Picture Polish halal?

Yes.  All our nail polish, nail care & remover products are manufactured in a halal certified facility, therefore all products are halal certified.

Is Picture Polish nail polish vegan?

Yes. Our nail polish, nail care and remover formulation do not contain animal ingredients.

Where can I read reviews on Picture Polish?

All reviews for Picture Polish nail polish and associated products can be found here and account holders for every review you write, receive 50 reward points for extra discounts when shopping.

Are Picture Polish nail art brushes vegan?

Yes.  All nail art brushes contain synthetic bristles.

Are Picture Polish products tested on animals?

No.  Picture Polish products have not been tested on animals nor do they include any ingredients tested on animals.

Ordering & Shipping

Where can you buy Picture Polish?

Picture Polish is available to buy online in Australia and via selected international stockists.  See Online stockists here.

Or pop in and visit us at PP HQ located at:

Shop 59 / 1 Arbour Avenue, Robina Qld 4226, Australia

Opening Hours:

  • Monday 9:00 am to 5:00 pm
  • Tuesday 9:00 am to 5:00 pm
  • Wednesday 9:00 am to 5:00 pm
  • Thursday 9:00 am to 2:30 pm

Is Picture Polish available offline?

Sadly No.  At this time Picture Polish is not available via offline retail stores in Australia or Internationally.

Or pop in and visit us at PP HQ located at:

Shop 59 / 1 Arbour Avenue, Robina Qld 4226, Australia

Opening Hours:

  • Monday 9:00 am to 5:00 pm
  • Tuesday 9:00 am to 5:00 pm
  • Wednesday 9:00 am to 5:00 pm
  • Thursday 9:00 am to 2:30 pm

Does Picture Polish ship worldwide?

No. Sadly due to restrictions to send nail polish internationally we can only ship to selected countries below.  See your free shipping Offers here.

  • New Zealand
  • United States of Amercia
  • Canada
  • Japan
  • India
  • South Korea
  • Malaysia
  • Singapore
  • Sri Lanka
  • Hong Kong
  • Taiwan
  • Thailand
  • United Kingdom
  • Ireland
  • Austria
  • Belgium
  • Bulgaria
  • Czech. Rep
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Latvia
  • Luxembourg
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Sweden
  • Switzerland
  • Ukraine

Why does Picture Polish only offer Express Shipping internationally for nail polish?

Nail polish is classed as flammable (dangerous goods) for shipping purposes and unfortunately cannot be shipped via International airmail. Similar to perfume. These rules and regulations are governed by the Universal Postal Union (UPU) and IATA (International Airport Transport Association). Therefore we are only approved to ship our nail polish with DHL Express and to select countries. Some countries do not accept nail polish full stop and other countries have special rulings for example in Russia, DHL Express does not deliver to homes only to business. So as much as we wish we could ship to everyone around the world at this point in time, sadly it is not possible.

How to place an order on Picture Polish?

Before you begin shopping visit Orders & Shipping as there are different processes and shipping costs for Australian and International orders.

There is a minimum spend of $19.00 and you can include up to 21 products per order with a limit per item of two (2) only.

You will also find delivery time frames, returns/refund policy and lots of really important information that will assist you when shopping.

If you need further assistance please contact us here.

What does it mean when a nail polish is on back-order?

From time to time including sales events, some nail polish colours will be on back order.  That means the polish will be restocked soon. If you purchase an item that is on back order, your order will be held and shipped in full when the nail polish has been restocked.

What payment method does Picture Polish accept?

We accept payments via PayPal or Credit Card (Visa and Mastercard only).  Afterpay is available to Australian customers only with a minimum spend of $60.00 per order.  We do not accept Amex however you can use this card via PayPal if you wish too.

If your credit card does not work through that payment option please try via PayPal. Some international locations may not allow your credit card to be used in Australia.

How does currency conversion work on Picture Polish?

All orders are processed in Australian dollars. The price you see will be either your currency or AU$. The conversion works on your location and prices listed are approximates only.

When you checkout your payment will be processed in Australian dollars and automatically converted by your financial institution. The invoice you receive with your order will be in AU$ however your order will be converted to your currency which may be less or more depending on your location.

The financial institution that issues your credit card or payment gateway determines the exact exchange rate charged and fees. This may vary from financial institution and to what appears on checkout.

If you have any questions on conversion please contact us thanks.

Does Picture Polish offer free shipping?

Yes. Please see shipping for free offers available.

Does Picture Polish have rewards?

Yes. Providing you have created an account with Picture Polish you have access to rewards which offers you ways to earn extra discount shopping dollars. Read full details here.

Does Picture Polish offer gift vouchers?

No. However we do offer a gifting service, where you can purchase items from our store and we will include your personal message with the package. All orders are already gift wrapped by The Girls.

Other Information

Does Picture Polish send out samples?

No. We are unable to send out samples of our products prior to purchase.

Does Picture Polish consider joint ventures?

Yes. All joint ventures with other brands (non nail polish) and businesses are considered so please contact us with your promotional opportunity.

What Picture Polish shades are retired?

How to create a collaboration shade with Picture Polish?

Our most frequently asked question… sadly we are unable to create a shade with everyone however we do invite some fans to create shades with us each year.

Picture Curable

What is Picture Curable?

It’s curable Lacquer. Picture Curable is what we love about polish. Easy to apply and self-leveling. Easy to remove, wipes off at 2 minutes and no nail damage. With the benefits of gel. Cures quickly, intense colour + gloss and long wear.

Please see your Picture Curable Guide for more details.