FAQ

So many questions… with so many answers.  Well we’ve tried to answer as many as we could, based on your emails.  If we’ve missed any and you need further information please contact us here.

  • Where is piCture pOlish made?

    Our nail polish, nail care and remover products are all designed, formulated and made in Australia by a manufacturer.

    We are often referred to as an ‘indie’ brand whilst we are independently owned we do not make our nail polish in house.

    All labels and packaging is made in Australia supporting local business.  Nail art brushes and tools are made in China.

  • What ingredients are used to make piCture pOlish?

    All products have their own specific ingredients list in the product descriptions.

    Our nail polish formulation does not contain toluene, dibutyl phthalate (dbp), formaldehyde, formaldehyde resin, camphor, ethyl tosylamide, xylene or animal ingredients.

  • What is the bottle volume of piCture pOlish?

    The bottle volume is 11 ml e 0.37 fl.oz.

  • Does piCture pOlish nail polish have a used by date?

    No.  We recommend 24 months from opening however if your polish thickens or dries out over time please add thinners.

  • How to store piCture pOlish nail polish?

    Caring for your nail polish is very important. Store in a cool and dry place away from direct sunlight.  Keep away from heat, flame and unsupervised children.

  • Is piCture pOlish nail polish vegan?

    Yes.  Our nail polish formulation does not contain animal ingredients.

  • Are piCture pOlish nail art brushes vegan?

    Yes.  All nail art brushes contain synthetic bristles.

  • Are piCture pOlish products tested on animals?

    No.  piCture pOlish products have not been tested on animals nor do they include any ingredients tested on animals.

  • Where can you buy piCture pOlish?

    piCture pOlish is available to buy online in Australia and via selected international stockists.  See International Online stockists here.

  • Is piCture pOlish available in retail stores?

    Sadly No.  At this time piCture pOlish is not available in bricks and mortar retail stores in Australia or Internationally.

  • Does piCture pOlish ship worldwide?

    No. Sadly due to restrictions plus costs to send nail polish internationally we can only ship to selected countries below.  See your free shipping Offers here.

    • New Zealand
    • United States of Amercia
    • Canada
    • Cook Islands
    • Fiji
    • New Caledonia
    • Japan
    • India
    • South Korea
    • Malaysia
    • Singapore
    • Hong Kong
    • Taiwan
    • Thailand
    • United Kingdom
    • Ireland
    • Austria
    • Albania
    • Belgium
    • Bosnia & Herzegovina
    • Bulgaria
    • Croatia
    • Czech. Rep
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Greece
    • Hungary
    • Latvia
    • Lithuania
    • Luxembourg
    • Macedonia. Rep
    • Monaco
    • Netherlands
    • Norway
    • Poland
    • Portugal
    • Romania
    • Serbia. Rep
    • Slovakia
    • Slovenia
    • Sweden
    • Switzerland
    • Ukraine
  • Why does piCture pOlish only offer Express Shipping internationally?

    Nail polish is classed as flammable (dangerous goods) for shipping purposes and unfortunately cannot be shipped via International airmail.  Similar to perfume.  These rules and regulations are governed by the Universal Postal Union (UPU) and IATA (International Airport Transport Association). Therefore we are only approved to ship our nail polish with DHL Express and to select countries.  Some countries do not accept nail polish full stop and other countries have special rulings for example in Russia, DHL Express does not deliver to homes only to business.  So as much as we wish we could ship to everyone around the world at this point in time, sadly it is not possible…

  • How to place an order on piCture pOlish?

    Before you begin shopping visit Orders & Shipping as there are different processes and shipping costs for Australian and International orders.

    There is a minimum spend of $19.00 and you can include up to 30 products per order with a limit per item of two (2) only.

    You will also find delivery time frames, returns/refund policy and lots of really important information that will assist you when shopping.

    If you need further assistance please contact us here.

  • What payment method does piCture pOlish accept?

    We accept payments via PayPal or Credit Card (Visa and Mastercard only).  Afterpay is available to Australian customers only with a minimum spend of $60.00 per order.

  • How does currency conversion work on piCture pOlish?

    All orders are processed in Australian dollars. The price you see will be either your currency or AUD.  The conversion works on your location and prices listed are approximates only.

    When you checkout your payment will be processed in Australian dollars and automatically converted by your financial institution.

    The financial institution that issues your credit card or payment gateway determines the exact exchange rate charged and fees.  This may vary from financial institution and to what appears on checkout.

    If you have any questions on conversion please contact us thanks.

  • Does piCture pOlish offer free shipping?

    Yes.  Free shipping is based on a spend value and is available every day to all customers.  See all Offers here.

  • Does piCture pOlish offer discounts?

    Yes.  The discounts are based on a spend value and are available every day to all customers however during annual sales events they may not be.  See all Offers here.

  • Does piCture pOlish offer gift vouchers?

    No.  However we do offer a gifting service, where you can purchase items from our store and we will include your personal message with the package.  All orders are already gift wrapped by The Girls.

  • Does piCture pOlish send out samples?

    No.  We are unable to send out samples of our products prior to purchase.

  • Does piCture pOlish sponsor giveaways?

    Sometimes, however as a norm we are unable too.

  • What piCture pOlish shades are retired?
  • How to create a collaboration shade with piCture pOlish?

    Our most frequently asked question…  sadly we are unable to create a shade with everyone.  We offer opportunities to WIN a collaboration shade via piCture pOlish Challenges on Instagram.  And we do invite some fans to create shades with us each year as well.

    If you are a business looking to collaborate with piCture pOlish on a nail polish collection (terms and conditions apply) please contact us here.