Shipping Rates and Very Important Information

Shipping nail polish the right way is what we do.  Shipping Australia wide and to selected International locations we are approved shippers of dangerous goods (flammable). Please read all the important information below and full terms & conditions before you purchase.  When you’re ready to buy nail polish online now please know you’re supporting a brand that cares about you and the safe arrival of your order.

  • Purchase Information

    Minimum Spend Per Order:  AUD $19.00

    Maximum Item Per Order: 30 items

    FREE shipping applies with a specific spend value (see shipping below)

    We ship to selected worldwide destinations (if your location is not listed unfortunately we do not ship to you).

    Payment accepted via PayPal or Credit Card (Mastercard or Visa only that does not include visa gift cards).

    Afterpay is now available with a minimum spend of $60.00 for Australian customers only!

    All orders are generally processed and dispatched within 1 to 2 business days unless otherwise advised.

    Weekly shipping cut off is Thursday at 12:00 pm (Australian Brisbane Time). No orders are shipped on Fridays.

    Please ensure your email address is correct otherwise you will not receive your order confirmation and shipping information emails.

    If you do not receive any form of email reply or confirmation from us it may be found in your ‘junk folder’ please always check there first thank you.

    All orders are moved ‘signature only’ for security purposes and proof of delivery. If you have not received your order within 14 business days please contact us. If you agree with the courier to have your package left that is at your own risk and we do not replace your package if it goes missing.

  • Returns/Refunds

    We are not required to provide a refund or replacement if you change your mind, find it cheaper elsewhere, decide you do not like your purchase or have no use for it.

    You may choose a refund or return if an item has a major problem. This is when it… has a problem that would have stopped someone from buying the item if they had known about it, is unsafe (please ensure you read nail polish and nail care ingredients listing before purchase), is significantly different from the description and doesn’t do what we said it would, or what you asked for and can’t easily be fixed. Please email a clear photograph and details of the major problem so we can investigate.

    Please keep your proof of purchase thank you.

    No refund applies if you damage or use goods in an unreasonable or unintended manner.

    In the unlikely event we ship you the wrong item, please email a clear photograph of the item/s so we can confirm with your order history and rectify the mistake for you.

    We take great care to pack your order so you receive it good condition however if any item/s are received damaged in transit please contact us within 7 days of receiving your order.  Please email a clear photograph showing us the damage.  We may choose to either refund or replace item/s damaged in transit at our discretion.

    Ingredients listings are provided for nail polish and nail care products please ensure you read prior to purchase.

  • Australia Shipping Rates

    Minimum Spend Per Order:  $19.00

    Maximum Item Per Order: 30 items (your order may be received in two packages if it contains nail polish only or if you reside in an metro area we may choose to move your order with DHL Express).

    All orders ship with Australia Post EParcel unless otherwise advised and delivery time frames vary from 2 to 7 business days.

    Flat Rate: $ 8.00 (by road)

    Spend $ 55.00: Free Shipping

    Spend $ 90.00: Free Shipping + $5.00 discount

    Spend $120.00: Free Shipping + $10.00 discount

    Spend $180.00: Free Shipping + $15.00 discount

    Once your items have been dispatched you will receive an email track advice so you will always know where your order is.

  • International Shipping Rates

    Minimum Spend Per Order: $19.00

    Maximum Item Per Order: 30 items

    All prices listed via our store are in AUD$ and are converted to your currency as approximates only. All payments are processed in AUD$ and the financial institution that issues your credit card determines the exact exchange rate you will be charged and that may vary from financial institution.

    Shipping rates are below for your destination and if you have any questions please contact us.

    Please ensure your delivery address is a street location.

    All orders are shipped from PP HQ in Australia and moved with DHL Express (premium express service) and arrive within 3 to 5 business days with full tracking online.

    Please note your freight price does not include any import taxes/duties or miscellaneous charges incurred in your country. These are solely your responsibility.

    If delivery of your package is refused for any reason, the package will be declared as abandoned.  No refund applies.

    If you live in a remote area there may be an additional freight fee and we will advise this prior to processing your order. This fee still applies with free shipping.

    rates

    Flate Rate : $25.00 Express Shipping

    Spend: $ 60.00: Express Shipping is $12.50 = 50% off shipping cost

    Spend: $ 90.00: Express Shipping is $6.25 = 75% off shipping cost

    Spend $120.00: Free Express Shipping

    Spend $180.00: Free Express Shipping + $10.00 discount

    • Express Shipping available to:
    • New Zealand
    • United States (US)
    • Canada
    • Japan
    • India
    • South Korea
    • Malaysia
    • Singapore
    • Hong Kong
    • Taiwan
    • United Kingdom (UK)
    • Ireland
    • Austria
    • Belgium
    • Denmark
    • France
    • Germany
    • Luxembourg
    • Netherlands
    • Norway
    • Portugal
    • Sweden
    • Switzerland
  • piCture pOlish HQ

    piCture pOlish HQ is located at Unit 3/59 Township Drive, Burleigh Heads, Queensland, Australia.

    Open: Monday to Thursday

    Closed: Friday, Saturday, Sunday and Public Holidays

    Selected ‘appointment times’ are available to visit piCture pOlish HQ so please contact us to make your time.