Returns & Refunds
30-day Money Back Guarantee
Our nail polish and curable lacquer products are made in Australia to the highest quality standards. We believe in the quality of our products, but know that from time to time there can be imperfections.
If the product arrives on your doorstep damaged or with imperfections, you have 30 days to email us at info@picturepolish.com.au letting us know about any issues.
You may choose a refund if:
- The product has a problem that would have stopped someone from buying it if they had known about it
- It is unsafe (please ensure you read nail polish and nail care ingredients listing before purchase)
- It is significantly different from the description and doesn’t do what we said it would, or what you asked for and can’t easily be fixed
Please include your proof of purchase and as many details and photos as possible so we can understand what might have happened.
We’ll get back to you within 7 days with an outcome to resolve the issue and the best way to return your item(s) to us.
What if you change your mind?
As a small family-owned business, we cannot offer refunds or replacements if you purchase the incorrect product or change your mind.
That’s why we highly recommend choosing carefully and double checking your order at checkout.
What if I have received the incorrect item(s)?
We are only human, so from time to time mix-ups can happen.
In the rare instance that you receive the incorrect item, please email a photo of the incorrect item you received within 7 days to info@picturepolish.com.au so we can confirm and send you the correct item.
What if my order is damaged in transit?
We do our best to package your delivery so it arrives safe and sound.
In the rare instance that your order is damaged in transit, please email a photo of the damaged parcel within 7 days to info@picturepolish.com.au so we can investigate and rectify the issue.